Effective Date: 2/3/2025
At GoNTrip, we strive to provide excellent customer service and ensure that your travel experiences are smooth and enjoyable. If you are not satisfied with your booking, we offer the following refund and return policy.
1. Refund Policy
Refund requests are subject to the following terms:
- Hotel Bookings: Refunds for hotel bookings are available if the cancellation is made within the specified time frame outlined by the hotel’s cancellation policy. The amount refunded will be based on the cancellation policy of the hotel and the booking confirmation.
- Tours and Activities: Refunds for tours and activities are available if the cancellation is made at least [insert number] hours before the scheduled start time. Cancellations made after this period will not be eligible for a refund.
- Rentals and Car Services: Refunds for rental and car services are available if cancellation is made at least [insert number] hours before the rental date. Cancellations made after this period may incur cancellation fees, depending on the provider’s policy.
- Non-Refundable Items: Some services, including special offers, packages, or non-refundable tickets, may not be eligible for a refund. Please review the terms and conditions of each booking before making a purchase.
- Processing Fees: Please note that any processing or service fees are non-refundable.
Refunds will be processed back to the original payment method, and it may take up to [insert number] business days for the refund to reflect in your account, depending on your bank or payment provider.
2. Return Policy
As GoNTrip provides services rather than physical products, we do not offer returns for bookings once they have been confirmed. However, if there are any issues with the services provided (e.g., hotel quality, tour cancellations), we will assist in resolving the matter directly with the service provider or partner involved.
3. Cancellation and Modifications
- Cancellations: If you wish to cancel your booking, please contact us as soon as possible. Cancellations must be made in accordance with the respective provider’s cancellation policy.
- Modifications: If you need to modify your booking (e.g., change dates, number of guests), please contact us at least [insert number] hours before the scheduled service to request changes. Modification fees may apply, depending on the service provider’s policy.
4. How to Request a Refund
To request a refund, please contact us via the following methods:
- Email: contact@gontrip.com
- Phone: +880 1785-538046
- Website Contact Form: contact
Please provide the following information when making a refund request:
- Your booking reference number
- Your contact details
- Reason for the refund request
5. Exemptions
Certain conditions or circumstances may prevent a refund or return, such as:
- Services used or consumed
- Force majeure events (e.g., natural disasters, political instability)
- Unforeseen circumstances beyond our control
6. Changes to the Refund and Return Policy
GoNTrip reserves the right to update or change this refund and return policy at any time. Any updates will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed of any changes.
7. Contact Us
If you have any questions regarding this Refund and Return Policy, please contact us:
GoNTrip
Email: contact@gontrip.com
Phone: +880 1785-538046
